CHUNG, Pan. Breaking down Data Silos Across "OEM – Dealers – Vehicle Owners": A Roadmap for Establishing a Closed-Loop Customer Management System throughout the Entire Automotive After-Sales Lifecycle. Strategic Management Insights, Kington, U.K., v. 3, n. 2, p. 48–58, 2026. DOI: 10.70088/27e32t81. Disponível em: https://soapubs.com/index.php/SMI/article/view/2803.. Acesso em: 12 sep. 2026.