Chung, Pan. “Breaking down Data Silos Across ‘OEM – Dealers – Vehicle Owners’: A Roadmap for Establishing a Closed-Loop Customer Management System Throughout the Entire Automotive After-Sales Lifecycle”. Strategic Management Insights 3, no. 2 (August 31, 2026): 48–58. Accessed September 12, 2026. https://soapubs.com/index.php/SMI/article/view/2803.