LI, Zongze. Developing an AI-Driven CRM Framework for Small Businesses: A Machine Learning Approach Using Scikit-Learn and NLP. Artificial Intelligence and Digital Technology, [S. l.], v. 2, n. 1, p. 133–140, 2025. DOI: 10.70088/ba0cg772. Disponível em: https://soapubs.com/index.php/aidt/article/view/910.. Acesso em: 8 dec. 2025.