A Tripartite Study on Medical Humanistic Care in Community Hospitals: Current Practices and Improvement Strategies from Perspectives of Patients, Medical Staff, and Administrators

Abstract

Objective: To investigate the current status of medical humanistic care in community hospitals, analyze influencing factors based on statistical data, and propose corresponding countermeasures and suggestions. Methods: Two community hospitals in Yubei District, Chongqing, were selected from the 2024 list of qualified community hospitals issued by the Chongqing Municipal Health Commission. A self-designed questionnaire was used to assess patient and medical staff satisfaction with humanistic care. Data were analyzed using SPSS 26.0. Semi-structured interviews were conducted with hospital administrators, and the interview data were analyzed using Colaizzi's content analysis method to identify key themes. Results: The frequency of patients' visits had a statistically significant impact on satisfaction scores regarding humanistic care (P < 0.05). Similarly, medical staff members' years of service significantly influenced satisfaction evaluations (P < 0.05). Four key themes emerged from the interviews: fostering a humanistic environment, improving humanistic services, enhancing empathetic communication, and advancing humanistic medical techniques. Conclusion: Community hospitals should optimize the healthcare environment and implement family doctor contract services. Additionally, they should improve career development pathways and welfare benefits for medical staff, allocate resources more effectively, and strengthen humanistic care initiatives.