Research on the Innovative Mechanism of Grassroots Conflict Dispute Governance under Digital Empowerment-A Case Study of Yulin's"Mao Tiao Online" Platform

Abstract

Promoting the development of grassroots conflict governance platforms and advancing the intelligent management of various social conflicts at the community level are crucial for enhancing the efficiency of grassroots governance. Against the backdrop of Yulin City's efforts to strengthen and improve the "One-Network, Three-Linkages, Two-Platforms" innovative mechanism for grassroots conflict governance, the "Mao Tiao Online" Platform has emerged as a distinctive and contextually adaptive intelligent coordination platform. Led by the Yulin Municipal Political and Legal Committee, it serves as a coordinated hub for resolving and mediating grassroots social conflicts. By integrating modern technologies such as the Internet, big data, and artificial intelligence, the platform facilitates cross-level and cross-departmental collaborative mediation, and has been recognized as an innovative case in smart governance for national political and legal intelligent construction in 2024, as well as one of the top 50 outstanding innovation cases for national digital government. Based on field interviews and surveys, this study systematically examines the operational mechanisms and practical outcomes of the "Mao Tiao Online" Platform. Notably, the platform has significantly contributed to Yulin's achievement of a 98.64% public sense of security in 2024, ranking first in the Guangxi Zhuang Autonomous Region. Furthermore, the research analyzes challenges encountered during the platform's operation and proposes targeted optimization strategies. This study aims to provide valuable insights for refining the construction of grassroots conflict governance platforms, enhancing conflict resolution capabilities, and improving governance efficiency at the community level in the digital era.